30-day full-refund guarantee
Request a full refund within 30 days of your payment. Contact support with your purchase email and order reference. No usage-based deduction is added to this guarantee.
How to request a refund
- Have your purchase email and order reference ready.
- Send your refund request using the email link below.
- Check your inbox for a reply from support.
- Keep your confirmation and order reference for follow-up.
Email support@pixelofta.net with your purchase email and order reference. Do not send card numbers or passwords. Refunds are normally returned to the original payment method; settlement timing depends on the payment provider and bank.
Refunds and cancellation are separate
Cancellation immediately ends membership and stops future renewals. It does not automatically issue a refund. Requesting a refund is separate from stopping future renewals. Tell support if you want both.
Cancellation policyRequest confirmation
Send your request to support@pixelofta.net. We will reply about your request and any information needed to locate the purchase. Keep the confirmation and order reference for follow-up. Opening an email draft or receiving an automated chat answer does not submit a refund request.